Reliable Health Services Inc

Reliable Health Services offers two levels of outpatient substance abuse treatment in Durham: a standard Outpatient Program and an Intensive Outpatient Program (IOP). The IOP is designed for individuals who benefit from a higher frequency of treatment contact while remaining in their home environment — a format that research consistently associates with stronger long-term recovery outcomes for people who do not require 24-hour residential supervision.

Both program tracks are delivered at the center's Durham office, with weekly access Monday through Thursday from 9 AM to 5 PM and Friday from 9 AM to 1 PM. For individuals transitioning out of residential treatment or stepping down from a higher level of care, the outpatient and IOP options at Reliable Health Services provide a structured continuation of the recovery process without requiring a residential placement.

One of the defining features of Reliable Health Services is its clinical capacity to address co-occurring disorders and dual diagnosis conditions. Trauma and PTSD are explicitly treated alongside substance use, acknowledging the well-documented relationship between unresolved trauma and ongoing substance use. Clients do not need to stabilize one condition before addressing the other — both are part of the treatment picture from the start.

Cognitive Behavioral Therapy (CBT) provides the therapeutic framework at the center. CBT equips clients with concrete tools for recognizing and changing thought and behavior patterns that sustain addictive cycles, and it is particularly effective in outpatient settings where clients apply skills in real-world environments between sessions. For individuals whose substance use is intertwined with trauma history, anxiety, depression, or other mental health challenges, this integrated approach to addiction treatment and mental health is a meaningful distinction.

The center's roster of populations served is broader than many outpatient programs in the Durham area. Adolescents, young adults (18–25), men, women, pregnant women, seniors and older adults, veterans, court-ordered individuals, and those requiring HIV/AIDS support are all explicitly served. This range means the program is structured to meet clients across very different life stages, legal circumstances, and health backgrounds — without routing them to a separate specialty provider.

Veterans and active-duty military families have access to TRICARE coverage at this center, which removes a common administrative barrier to treatment. For court-ordered clients, the program's outpatient structure provides the documentation and clinical accountability the legal system typically requires while allowing individuals to remain in the community. Across every population, the center's sliding-scale fees and Medicaid, Medicare, and state insurance acceptance mean financial situation is less likely to be the reason someone delays or avoids care.

Reliable Health Services accepts a wide range of payment methods for its outpatient substance abuse treatment programs. Accepted options include Medicaid, Medicare, TRICARE, private insurance, state insurance, self-pay, and a sliding-scale fee structure. This breadth of coverage is significant for individuals in longer-term outpatient recovery, where treatment costs accumulate across weeks and months rather than a single acute episode.

For individuals unsure of their coverage, the center can be reached directly at (919) 596-9479 or by email at [email protected]. The office at 4819 Emperor Boulevard, Suite 423, Durham, NC 27703 is open Monday through Thursday from 9 AM to 5 PM and Friday from 9 AM to 1 PM, making it accessible for working adults and families navigating the outpatient recovery process.